ORDERING & DELIVERY
PLACING AN ORDER
We recommend that all orders, including same-day flower delivery orders, be placed via our e-store. Our web store is designed to provide you with all the information necessary in order to decide on the bouquet or arrangement that best suits your needs.
If you require assistance prior to or after you have placed your order, you may reach out to our team based in Singapore via phone (+65 6222 0340) or email (firstname.lastname@example.org).
We are unable to deliver flowers outside of Singapore at the moment. If you are residing outside of Singapore and would like to purchase flowers for delivery within Singapore, you can check out as usual with a local delivery address.
All prices stated on the website are in Singapore Dollars.
For all non-subscription orders placed via our e-store, we are able to accept payment by any one of the following methods:
PayPal. You can make payment on this platform using your PayPal account balance, or any one of the major credit cards accepted on this payment system. If you opt to pay using your credit card, you will not be required to have a PayPal account in order to make payment.
Stripe. Stripe is a PCI-DSS compliant payment system that facilitates payment via credit card and your Stripe wallet. Stripe accepts MasterCard, VISA and American Express. You may opt to store your credit card details for ease of future purchases.
Subscription orders placed via our e-store can only be paid via Stripe. We are not able to accept cash on delivery or collection.
In certain circumstances, we may be required to request for payment from you on an ad-hoc basis. Payments required on an ad-hoc basis will be requested via PayPal. This request will be sent to the email address provided to us. You will not be required to log-in to your PayPal request (nor will you be required to have a PayPal account) to complete payment. Payment can be made via most major credit cards.
We operate a strict no-refund policy on our e-store. In the event you are dissatisfied with your flowers, please drop us an email email@example.com within 24 hours of receiving your order with your feedback and pictures of your order in order for us to fully understand your concerns and we will respond as soon as we can.
Our Studio is located at the address below. We are open daily except public holidays.
Wonderland Botanicals Studio
Tan Boon Liat Building
315 Outram Road, #08-06
Monday to Friday 9am to 6pm
Saturday and Sunday 8am to 5pm
Closed on Public Holidays
We would be glad to deliver your flowers for you and offer a delivery service seven days a week.
We are pleased to offer Standard Delivery for all purchases from our e-store as follows:
- Flowers For The Home (Subscription) — Your order will be delivered to you anytime between 9am to 7pm on your chosen delivery date.
- Flowers For Occasions (Non-Subscription) — Your order will be delivered to you between the hours of 9am – 1pm / 1pm – 7pm on your chosen delivery date. You may select your desired delivery window at Checkout.
- Floral Accessories — Your purchase will be delivered to you anytime between 9am to 7pm on your chosen delivery date.
If you require delivery of flowers at a specific time for the next day or a later date, we are able to provide a Deadline Delivery service for an additional delivery fee of $15 per location. Your order will be delivered to you during a one hour time slot of your choice between the hours of 10am to 7pm (for example, 10am – 11am).
Please note that Deadline Delivery is not available for orders for the Flowers For The Home range.
We are able to offer a Same-Day Delivery service for urgent floral orders at a delivery charge of $15 per location. All same-day delivery orders will be dispatched from our Studio by 4pm for arrival by 7pm on the same day. Same-day delivery orders must be placed by 12noon on the date of delivery.
Please note that Same-Day Delivery is not available for orders for the Flowers For The Home range.
Deliveries to Restricted or Remote Locations
The following additional charges will apply for deliveries to any of the below restricted or remote locations:
- Restricted Delivery Locations – additional surcharge of $18
These include airport cargo companies, airline roads and vicinity, Singapore Armed Forces camps, naval bases, Republic of Singapore Air Force bases, prisons, shipyards, Jurong Island and Seletar Aerospace.
- Remote Delivery Locations – additional surcharge of $5
These include Sentosa Island, crematoriums, columbariums, Marina Coastal Drive vicinity, turf clubs, Changi Loyang and Changi Coastal vicinity.
Deliveries to Marina Bay Sands
Marina Bay Sands has strict security policies relating to deliveries by third-party companies. We will make every effort to complete deliveries to this location but cannot be held responsible for delayed or unsuccessful deliveries arising due to a failure to obtain a security clearance. Please note that we will not be permitted to make deliveries to hotel rooms; if you would like us to deliver to a recipient residing at the hotel, please add a delivery note for us to call the recipient on our arrival at the hotel lobby in order for them to meet us to collect the flowers.
Deliveries during peak periods
We are extraordinarily busy during Valentine’s Day, Mother’s Day and Christmas. During these peak periods, you may expect the following changes to our normal policies:
- Delivery charges may be subject to a price increment;
- Flower prices may be subject to an increment;
- We may not be able to accommodate amendments to the details of your delivery order once confirmed; and
- Deliveries to certain locations may be halted.
We will inform you of the details of any such temporary policy changes in advance.
Alcoholic Drinks & Food
If your order includes alcoholic drinks or items that have an age-restriction policy, we will require that the recipient be aged 18 years or older, with the appropriate photo identification for verification purposes.
- Our delivery team is instructed not to deliver packages containing alcohol to anyone who appears to be under the age of 18, and who is unable to prove their age with the appropriate photo identification.
- We may refuse delivery of any alcohol-related drinks or items to any person who is, or appears to be, under the influence of alcohol or drugs.
In the event that a delivery is delayed or unsuccessful for reasons of the above, we can assist to arrange for re-delivery to a different location (or recipient) at an additional re-delivery fee of $25. The re-delivery will be arranged for the next soonest delivery timing; this may be on the same day as the original delivery date or the next day, and will be subject to the availability of our delivery slots.