TERMS & CONDITIONS

Acceptance of Terms

Unless otherwise specifically agreed in writing, the terms and conditions on this page shall apply to any purchase or orders made on this e-store (www.wonderland.com.sg). By accessing, browsing or using this website to purchase an item you agree to our terms, conditions and disclaimers. Wonderland Botanicals may amend its terms and conditions from time to time and any amendment will become effective immediately. We encourage you to check this page frequently to stay informed of any changes. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by the terms and conditions as amended.

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained on our website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail.

If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Security & Privacy

Your privacy and data security are important to us. We endeavor to safeguard and ensure that any personal information you provide us remains safe and confidential. The terms stated below summarizes how www.wonderland.com.sg collects, uses and protects your personal information.

Collection of Personal Information
The term “Personal Information”, refers to any information about you and which identifies you. This includes, but not limited to your name, NRIC number, address, contact number, credit card details, gender, etc.

Your personal information is collected when you send a gift or sign up as a member with us online, place an order over the phone, through the filling of physical forms at our retail stores or when participating in contests hosted by us or in collaboration with our partners.

Please note that by submitting your personal data to us, you agree and consent to us collecting, using, disclosing and managing it in accordance with the terms listed here. All personal data provided by you will be deemed as accurate and complete and is neither misleading nor out of date. Should there be any changes to your personal data, the onus will be on you to update us of the changes accordingly.


Use of Personal Information
Your personal information is needed solely for the purpose of providing products and services to you. We may use your personal information for the following purposes:

  1. To provide services necessary to fulfil your order.
  2. To share news on our products, marketing materials and notify you of changes in our service or product offerings.
  3. To offer rewards and promotions.
  4. To respond to your requests or inquiries.
  5. To improve our services to you. Market research is performed so that we are able to improve our marketing initiatives, product development and customer service.
  6. To maintain general record and book keeping.
  7. Once we receive your personal information, it is encrypted, protected with firewalls and stored in highly secure data centers. Other than to fulfill your order, we do not sell, share your personal information or purchasing history, whether in part or whole to any third party for any commercial purpose. In any situation, your consent will be explicitly sought if your personal information is to be used for any other purposes, either by www.wonderland.com.sg or any other businesses which we work in collaboration with.


Privacy of Recipient’s Personal Information
The personal information of your recipient that you provide and obtained when you send a gift, is rendered the same amount of care and security as your personal information. Your recipient’s personal information is encrypted, protected with firewalls and stored in highly secure data centers.

Please note that by providing your recipient’s personal information you represent and warrant that you are authorized to provide their personal data to us and have obtained their consent to the collection, use, disclosure and processing of their personal data in accordance with the terms listed on this page.


Use of Cookies.
We use cookies to let us know if you are a prior customer so that we can provide you with a personalized shopping experience. We do not use cookies to track or obtain any personal financial information from you.

Please note that to enjoy the full functionality of our e-store, your web browser must be configured to accept cookies. If this feature is disabled, certain aspects of our website may not function properly.


Promotions via eMailers (EDMs)
We may occasionally send you emailers and mails that contain information about our new collection, promotions, discounts and rewards. If you do not wish to receive any updates or promotional offers from us, you can unsubscribe from our mailing list by clicking the “Unsubscribe” link in our EDMs. 

By providing your personal information to us, you consent to the processing of your personal information in accordance with the terms as aforementioned. We would like to emphasize once again that we are committed to according your personal information and any other information you provide the due level of care and confidentiality as presented here, of which are consistent with the Personal Data Protection Act 2012.

If you require any further information or would like to share feedback or comments regarding our security and privacy, please drop us an email at hello@wonderland.com.sg.

Our Ethos

We take great pride in every bouquet and floral arrangement we send out and every effort is made by the team to ensure that only the best blooms are selected for use. We work closely with and are fortunate to have the continued support of the larger local flower nurseries in order to achieve this.

Once delivered to the studio, each flower is examined by the team for their beauty and freshness before it is conditioned by hand in preparation for use. You may notice that our bouquets are delivered long stemmed (except of course in the case of short stemmed floral types). This is our assurance to you of floral freshness; stems would have only been trimmed once or twice in the short time taken for it to find its way from the flower fields into your floral arrangement. 

Disclaimers on Floral Information

The information, descriptions of and opinions relating to flowers or their characteristics or care are based on our opinion and knowledge, and is in no way a claim to its accuracy. We invite you to join us on our ever-ongoing botany journey of learning as well as to share with us your own floral related knowledge and opinions!

Substitution Policy

Floral Substitution
As with all things stemming from nature, availability of flowers may vary and will be subject to seasonality.

We will always endeavour to send you the freshest and most beautiful blooms we can find. For this reason, all floral arrangements pictured on our e-store portray only the colour and style of the arrangement and the final product may vary from bouquet to bouquet in terms of floral choice and composition.

In the event of any supply difficulty due to seasonal differences or shipment delays, or if the flowers we received that are needed to create your order do not meet our standards, we may substitute floral choices with an alternate bloom of a similar style or texture, of equivalent (or greater) value and quality. This may be done without prior notice to you, but please trust that we will make every effort to pick the best blooms and understand your preferences before making a replacement.

Gift Box Substitution
Your gift box order will be prepared as closely as possible to the images and product descriptions on our e-store. However, in the event of a supply difficulty due to seasonal or stock availability, we may substitute items with a similar item (from alternate brand or of a different flavor) of equivalent (or greater) value and quality. This may be done without prior notice to you but all our products have been hand picked by our team for their exceptional craftsmanship and quality, so please trust us to ensure that the quality and aesthetic of the gift box will not be compromised.

Cosy Up to Flowers For the Home with Wonderland Botanicals

Experience our new subscription service offering a range of floral centrepieces for every room in your home – from the coffee table to kitchen and bedside, you can now enjoy the comfort of flowers daily in your home-sweet-home.