FAQ

ORDERING & DELIVERY

We recommend that all orders be placed via our e-store. Our web store is designed to provide you with all the information necessary in order to decide on the bouquet or arrangement that best suits your needs.

If you require assistance prior to or after you have placed your order, you may reach out to our team via phone (+65 6222 0340) or email (order@wonderland.com.sg).

If you would like your order to be collected or delivered the next day or on a date later in the future, please place your order at least one day before your preferred date of collection or delivery. Do note the order cut-off times as follows:

Flowers for Occasions

Orders received by 12pm the day before would be ready for collection / delivery between 9am – 1pm or 1pm- 7pm on the order date.

Orders received after 12pm the day before would be ready for collection / delivery between 1pm – 7pm on the order date.

Flowers for the Home

Orders received by 12pm two (2) days before would be ready for collection / delivery between 9am – 7pm on the order date.

If you require flowers at short notice, same-day orders are possible at a charge of S$15 per location. All same-day orders will be dispatched from (or, if preferred, ready for collection at) our studio by 4pm for arrival by 7pm on the same day. Same-day orders must be placed by 12noon on the day of delivery.

Please note that Same-Day Delivery is not available for orders for the Flowers For The Home range.

For all non-subscription orders placed via our e-store, we are able to accept payment by any one of the following methods:

  1. PayPal. You can make payment on this platform using your PayPal account balance, or any one of the major credit cards accepted on this payment system. If you opt to pay using your credit card, you will not be required to have a PayPal account in order to make payment.
  2. Stripe. Stripe is a PCI-DSS compliant payment system that facilitates payment via credit card and your Stripe wallet. Stripe accepts MasterCard, VISA and American Express. You may opt to store your credit card details for ease of future purchases.

Subscription orders placed via our e-store can only be paid via Stripe. We are not able to accept cash on delivery or collection.

We are not able to accept cash on delivery or collection. Please note that all prices stated on the website are in Singapore Dollars.

We would be glad to deliver your flowers for you and offer a delivery service seven days a week.

Free Delivery

We are pleased to offer Standard Delivery for all purchases from our e-store as follows:

  • Flowers For The Home (Subscription) – Your order will be delivered to you anytime between 9am to 7pm on your chosen delivery date.
    Flowers For Occasions (Non-Subscription) – Your order will be delivered to you between the hours of 9am – 1pm / 1pm – 7pm on your chosen delivery date. You may select your desired delivery window at Checkout.
    Floral Accessories – your purchase will be delivered to you anytime between 9am to 7pm on your chosen delivery date.

 

Deadline Delivery

If you require delivery of flowers for next day or a later date at a specific time on the delivery day, we are able to provide a Deadline Delivery service for an additional delivery fee of $15 per location. Your order will be delivered to you during a one hour time slot of your choice between the hours of 10am to 7pm (for example, 10am – 11am).

Please note that Deadline Delivery is not available for orders for the Flowers For The Home range.

Same-day Delivery

We are able to offer a Same-Day Delivery service for urgent floral orders at a delivery charge of $15 per location. All same-day delivery orders will be dispatched from our Studio by 4pm for arrival by 7pm on the same day. Same-day delivery orders must be placed by 12noon on the date of delivery.

Please note that Same-Day Delivery is not available for orders for the Flowers For The Home range.

We do deliver island-wide! For some areas that are restricted or remote, the following additional charges will apply:

  1. Restricted Delivery Locations – additional surcharge of $18
    These include airport cargo companies, airline roads and vicinity, Singapore Armed Forces camps, naval bases, Republic of Singapore Air Force bases, prisons, shipyards, Jurong Island and Seletar Aerospace.
  2. Remote Delivery Locations – additional surcharge of $5
    These include Sentosa Island, crematoriums, columbariums, Marina Coastal Drive vicinity, turf clubs, Changi Loyang and Changi Coastal vicinity.

We are able to arrange for collection of your Flowers For Occasions order from our Studio at no additional charge between the hours of 9am – 6pm. Please place your order by 12pm the day before your preferred date of collection.

To order flowers for self-collection, please place an order on our website as usual but do note the following:

  1. In the field for Delivery Method, please select “Self-Collection at Studio”; and
  2. In the field for Delivery Address, please indicate “WB Studio” and “169074” as the postal code. Please indicate your name and contact details in the fields for Recipient First Name, Last Name and Contact Number.

Please note that orders for Same-Day Delivery placed via our website are not eligible for self-collection at our Studio. If you would like to place an order for collection on the same day, please give us a call at our Studio on 6222 0340.

Wonderland Botanicals Studio
Tan Boon Liat Building
315 Outram Road, #08-06
Singapore 169074
Monday to Friday 9am to 6pm / Saturday and Sunday 8am to 5pm

Please note that collection is only available for Flowers for the Occasion and gift boxes. We do not offer collection for floral stands and for Flowers for the Home range. 

We are able to accept orders up to 1 year in the future.

CANCELLATIONS & REFUNDS

We operate a strict no-refund policy on our e-store. In the event you are dissatisfied with your flowers, please drop us an email on order@wonderland.com.sg within 24 hours of receiving your order with your feedback and pictures of your order in order for us to fully understand your concerns and we will respond as soon as we can.

If, for whatever reason, you require to cancel your flower subscription, we can assist with this, provided that your cancellation request is received at least 5 days prior to your requested date of cancellation. Cancellations are non-refundable and we will provide you with an e-voucher of the same value as the unfulfilled subscription orders. The e-voucher may be used on our website for your next purchase and will be valid for six (6) months. Please notify us of your cancellation request via our Order Suspension & Cancellation Form. We are unable to accept cancellation requests received via email and any such requests may be delayed.

Please accept our apologies if your flowers have arrived in a less than satisfactory condition! Please drop us an email at order@wonderland.com.sg within 24 hours of receiving your order and we will do what we can to rectify the mistake as soon as we can.

If you no longer require flowers and wish to cancel your order, we can assist with this provided that your cancellation request is received at least 5 days prior to your requested date of cancellation. Cancellations are non-refundable and we will provide you with an e-voucher of the same value as the unfulfilled subscription orders. The e-voucher may be used on our website for your next purchase and will be valid for six (6) months. Please notify us of your cancellation request via our Order Suspension & Cancellation Form. We are unable to accept cancellation requests received via email and any such requests may be delayed.

OUR FLOWERS

All around the world! We work with flowers that are sourced from farms in Malaysia, Taiwan, China, New Zealand, Australia, Israel, Colombia, Kenya, South Africa, U.S.A, and also via the flower auction market for flowers from Holland.

We will always endeavour to send you the freshest and most beautiful blooms we can find. For this reason, all floral arrangements pictured on our e-store portray only the colour and style of the arrangement and the final product may vary from arrangement to arrangement in terms of floral choice and composition.

In the event of any supply difficulty due to seasonal differences or shipment delays, or if the flowers we received that are needed to create your order do not meet our standards, we may substitute floral choices with an alternate bloom of a similar style or texture, of equivalent (or greater) value and quality. This may be done without prior notice to you, but please trust that we will make every effort to pick the best blooms and understand your preferences before making a replacement.

Yes we do! Drop us an email at order@wonderland.com.sg with more information regarding your preferred flowers, colour scheme, and budget and our florists will pull together an arrangement that we believe you will enjoy. It is best to get in touch about a week in advance for bespoke designs.

EVENTS & CORPORATE ENQUIRIES

Yes we are and have assisted on a large variety of corporate events. Drop us an email at order@wonderland.com.sg with more information regarding your event needs and our florists will pull together some ideas that we believe you will enjoy.

We can, however at the moment we are only taking new corporate contracts for businesses that are located within the Tan Boon Liat Building. If you would like us to deck your company out in flowers, drop us an email at order@wonderland.com.sg with more information and we will get back to you as soon as we can.

OUR STUDIO

Our studio is located at 315 Outram Road, Tan Boon Liat Building, Unit 08-06, Singapore 169074 and is open daily including most public holidays, except the first and second days of Chinese New Year, Christmas Day and New Year’s Day.

Our studio is located in Plain Vanilla Home and you are welcomed to walk-in to browse and visit our workspace. If you would like to purchase flowers off the shelf, we will do our best to assist you using the blooms we have on hand on the day.

SUSTAINABILITY

All our packaging has been designed with longevity and waste minimisation in mind. We avoid run-of-the-mill flower wrappers, often made of a mix of unrecyclable artificial fibres, and use kraft paper to wrap our bouquets in a style that uses as little paper as necessary to protect and enhance the flowers. We encourage you to reuse or recycle the paper after unwrapping. Our floral stands and gift boxes are made of sturdy plywood so that they can be reused many times before they reach the end of their lifespan.

The only exception we have made in our plastic-free packaging range are the cellophane water bags in which we wrap the flower stems in to keep flowers fresh and crisp upon delivery. This, however, helps to minimise the need for other excessive packaging materials to achieve the same thing. Doing so also ensures a longer lifespan for your flowers.

Despite its obvious benefits of use, floral foam — used commonly for floral arrangements — contain large amounts of toxic substances and is not biodegradable. So we’ve found ourselves going back in time and learning from our predecessors who still managed to make beautiful arrangements before floral foam was invented. For installations, we mould chicken wire into the structures we need, and use a taped grid for our vase arrangements and floral stands.

Cosy Up to Flowers For the Home with Wonderland Botanicals

Experience our new subscription service offering a range of floral centrepieces for every room in your home – from the coffee table to kitchen and bedside, you can now enjoy the comfort of flowers daily in your home-sweet-home.